10
May

Are You Ready for a Crisis?

Posted by: AmberRoberts in: Financial Services -

Financial services brands engage in painstaking efforts to cultivate their reputations. Earning and maintaining the confidence of clients and stakeholders is paramount, as these individuals are selective about with whom they entrust their assets. That said, how well insulated is your brand from the unexpected?

Crisis situations come in many forms, from cyber fraud and questionable business practices to natural and manmade disasters. Household names like United Airlines, Wells Fargo, Target and Volkswagen, for instance, are tarnished in the minds of many due to security lapses and questionable ethics. While some crises may be impossible to avoid, you can control the response and mitigate damage to the brand. Preparation is key.

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28
Feb

LANE’s Financial Services Outlook Report – The Inaugural Edition

Posted by: AmberRoberts in: Financial Services -

Changes are underway in the financial services industry, arising from a variety of influences – economic, technological and political, to name a few.

We tapped seven industry veterans – across consumer banking, investment banking and private equity – to provide their insights about the current and anticipated state of financial services. Their perspectives are wrapped up in LANE’s inaugural Financial Services Outlook Report, available here.

As you read the report, we encourage you to think about how your brand is situated in what is likely to be a highly competitive and rapidly evolving environment. One theme that emerged from our conversations with panelists included the potential impact of the new administration, particularly in relaxing regulations. While such a move could be welcome news to the industry, consider how your audiences may interpret such measures.

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22
Feb

The Unintended Consequences of Financial Reform

Posted by: AmberRoberts in: Financial Services -

We seem to hear and read about financial regulation continually; its impact on banks, small businesses, retail investors, and consumers, and how Donald Trump’s administration may impact, or perhaps reverse, what has already been put in place.  My alma mater, Lehigh University, put an interesting spin on the conversation during a recent panel discussion about the unintended consequences of those regulations – both the consequences we have already experienced as well as those that may arise under our new administration.

The conversation touched on ramifications of the better known and far reaching reforms, including Volcker Rule, Dodd Frank and Fiduciary Rule.  The common themes behind why there have been so many unintended consequences of these regulations were:

  • Lack of Cost Benefit Analysis
  • Need for Metrics
  • Increased Risk Aversion
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